Return Policy

At Search4us Health & Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward return process.

Eligibility for Returns

• Returns must be requested within 7 days of receiving your order.

• Products must be unused, unopened, and in their original packaging.

• Items marked as final sale, gift cards, or personalized products cannot be returned.

How to Request a Return

1. Contact us at info@search4us.co.za with your order number and reason for return.

2. Our team will provide instructions on how to send the item back to us.

Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to the original payment method.

• Shipping costs are non-refundable, except when the return is due to a defective or incorrect item.

Exchanges

• We currently offer exchanges only for defective or incorrect items.

• If your item is defective or incorrect, contact us immediately so we can arrange a replacement.

Shipping Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

• We recommend using a trackable shipping method to ensure the safe return of your item.

Contact Us

If you have any questions about your order, returns, or exchanges, please reach out to:
Email: info@search4us.co.za